Submit a Complaint
We treat every complaint as an opportunity to improve. Submit your complaint via the form below — we acknowledge within 24 hours and aim to resolve within 7 working days.
24 hours
Response Time
98%
Resolution Rate
100%
Confidential
Safe & Secure
Confidential Process
How to Submit a Complaint
Our transparent complaint handling process ensures your concerns are addressed efficiently
Submit
Fill out the complaint form with detailed information about your concern
Acknowledge
Receive confirmation within 24 hours with a reference number
Investigate
Our team reviews and investigates your complaint thoroughly
Resolve
Get a detailed response and resolution within 5-7 business days
Submit Your Complaint
Please provide as much detail as possible to help us address your concern effectively
Customer First
Always
Our Commitment to You
At Serdar Properties, we believe that every complaint is an opportunity to improve our services and strengthen our relationship with our clients. We are committed to handling all complaints with the utmost professionalism and care.
Fair & Impartial
All complaints are investigated objectively without bias
Confidential
Your personal information and complaint details are kept strictly confidential
Timely Response
We acknowledge all complaints within 24 hours and aim to resolve within 5-7 business days
Continuous Improvement
We use feedback to enhance our services and prevent future issues
Alternative Contact Methods
If you prefer to discuss your complaint directly, you can reach us through these channels
Frequently Asked Questions
Quick answers to common questions about our complaints process
If we have not resolved your complaint within 14 days, you can escalate to the Dubai Real Estate Regulatory Authority (RERA) at the Dubai Land Department.
Acknowledgement is sent within 24 hours. Most complaints are resolved within 7 working days; complex cases within 14.
Yes — our complaints email accepts anonymous reports. We can't respond directly but every report is investigated by our compliance team.
Still have questions?
Our expert team is here to help you find your dream property.
We're Here to Help
Our customer service team is ready to assist you with any concerns or questions you may have about our services.